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Media Contact:
Heidi Press, Public Relations Specialist
St. Joseph Mercy Oakland
44405 Woodward Avenue
Pontiac, MI 48341
248-858-6662
PRESSH@trinity-health.org

Title
Continuing Our Investment In Pontiac
Start Date
11/23/2010
Article

St. Joseph Mercy Oakland Continues Investment In Pontiac; Enhances Patient And Visitor Experience

Expanded Pharmacy and Gift Shop,

New Patient Tower and Surgical Lounge Among Projects

Pontiac, Mich.—St. Joseph Mercy Oakland (SJMO) is undergoing many campus regeneration projects to better meet the needs of patients, their families and the community.

Among the projects already completed are a new retail Grand Concourse that features an expanded pharmacy and gift shop, a coffee shop, convenience store and a comfortable new seating area. New pre- and post-op areas opened in spring, and nearing completion are a new surgical lounge and a surgical and endoscopy reception area.

The newly opened pharmacy, available to the public, features:

  • More space than in its previous location
  • Extended prescription service counter with multiple locations for drop-off and pick-up of prescriptions
  • Advanced technology to help fill and dispense medications
  • Expanded space for over-the-counter medications, and
  • A dedicated prescription counseling area.

The boutique-style, expanded gift shop, located in front of the pharmacy, allows customers to pick up prescriptions and typical drug store items without having to make multiple stops.  The Joe’s Java coffee shop provides personalized service, a wide selection of beverages, salads, sandwiches and baked goods.  The competitively priced convenience store has a selection of everyday grocery items.  The airy new seating area, adorned with plants and natural colors, provides a relaxing atmosphere for patients, family members, visitors and associates.

The surgical reception area is designed to welcome patients and their families as a one-stop registration area, so that one nurse will follow the patient from their arrival and guide them to the procedure area, avoiding multiple handoffs to clinical staff.  The family-friendly surgical lounge will have refreshments, computer stations, a reflection room and private seating arrangements. A patient tracking board will keep families informed of their loved one’s progress. 

In September, SJMO opened its new Senior Emergency Department to meet the unique care needs of older adults.  The new Senior Emergency Department is staffed by a team of physicians, nurses, pharmacists and social workers who have completed additional geriatric medical training to help them better understand the special needs of senior adults.

Plans also are under way to construct a new $125.7 million patient tower, complete with 136 private rooms able to accommodate changing technology while providing the highest level of safety for patients.  The eight-story tower also will have healing gardens and places for reflection.  The project is expected to take about three years to complete.

Jack Weiner, SJMO President and CEO, said these enhancements make a difference when patients and their families choose a hospital.  “It’s our belief that having the highest quality, the highest customer satisfaction, lower cost than most of our competitors and an outstanding physical environment make us North Oakland County’s hospital of choice and a good value.”

Pharmacy hours are 7 a.m.-7 p.m. Monday through Saturday, closed Sundays and holidays.  The new gift shop is open 7 a.m.-7 p.m. Monday through Saturday and 11 a.m.-6 p.m. Sunday.  The convenience store and Joe’s Java coffee shop are open 7 a.m.-midnight seven days a week.

About St. Joseph Mercy Oakland
St Joseph Mercy Oakland is a 443-bed comprehensive, community, teaching hospital and a long-time leader in health care in Oakland County.  Founded in 1927 by the Sisters of Mercy, St. Joseph Mercy Oakland has won numerous local and national awards for patient safety, quality and performance, and consistently ranks in the top 10 percent of hospitals nationwide.  A member of the Saint Joseph Mercy Health System, St Joseph Mercy Oakland is a technologically leading hospital that combines advanced medicine and personal care to assist patients on their path to wellness. With dedicated physicians, nurses and hospital staff committed to providing quality care throughout the patient stay, St Joseph Mercy Oakland has truly personalized the patient care experience.

For more information about health services offered at St. Joseph Mercy Oakland, please visit www.stjoesoakland.org

About Saint Joseph Mercy Health System
Saint Joseph Mercy Health System (SJMHS) is a newly expanded health care organization serving southeast Michigan. Health coverage spans six counties, including Livingston, Macomb, Oakland, St. Clair, Washtenaw and Wayne. It includes 537-bed St. Joseph Mercy in Ann Arbor, 443-bed St. Joseph Mercy Oakland in Pontiac, 304-bed St. Mary Mercy in Livonia, 136-bed St. Joseph Mercy Livingston in Howell, 119-bed St. Joseph Mercy Port Huron, 113-bed Chelsea Community Hospital and 74-bed St. Joseph Mercy Saline. Combined, the seven hospitals are licensed for 1,726 beds, have five outpatient health centers, five urgent care facilities, more than 25 specialty centers; employ more than 14,000 individuals and have a medical staff of nearly 2,700 physicians. 

A member of Trinity Health, the nation’s fourth largest Catholic health care organization, SJMHS is committed to providing a remarkable patient experience by using leading edge technology in a comforting and healing environment. As a mission based organization, Saint Joseph Mercy Health System provides approximately $100 million in community benefit to the communities it serves each year.

For more information on health services offered at Saint Joseph Mercy Health System, please visit www.sjmercyhealth.org.

 

 

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