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Patients & Visitors

Customer service
If you should have any issues, please contact your caregiver immediately. Should you questions about the hospital, comments about care, suggestions for improving services or just need for someone to listen, we encourage you to contact a patient representative by dialing the operator at 248-858-3000 or dialing #0 from an in-house phone.

Parking
Parking is available in our visitor lot located at the corner of Woodward Avenue and Bassett Street.  The entrance to the lot is located off Bassett Street.  A shuttle van is available to transport visitors from the visitor lot to the main hospital entrance.

Valet parking
Valet parking is offered at the front entrance of the hospital for a fee. Valet hours are 5:30 a.m. to 8 p.m. weekdays, 10 a.m. to 8 p.m. Saturday and Sunday. Valet parking also is available for a fee at the Emergency entrance. Hours are 10 a.m. to 10 p.m. daily

Smoking
For the health and well-being of our patients, staff, and visitors, and in accordance with Michigan law, SJMO is a smoke-free campus. No smoking is allowed in the hospital or on any hospital property, including parking structures and personal vehicles.

Chapel
The Chapel is located on the first floor near the D elevators.  It is open 24 hours a day for reflection.  For a Mass schedule, or for other religious needs, please call the Pastoral Care Department at 248-858-3710.

Front lobby information desk
The front doors are open until 8 p.m. every day. The desk number is (248) 858-4027.

Cafeteria
The Cafeteria is located on the first floor of the hospital.  Breakfast highlights include Belgian waffles, made-to-order omelets, melt-in-your-mouth pancakes and a fresh fruit bar.  Lunch and dinner offerings include a made to order sizzling entrée, a fresh and crisp salad bar, grilled sandwiches, grill items and desserts to satisfy any sweet tooth.

Here at St. Joe’s, we strive for health and wellness and at any meal a tasty healthy alternative can be found.

The Cafeteria is open the following hours:

  • 6:30 to 10:30 a.m.
  • 11 a.m. to 10 p.m.
  • 11 p.m. to 2 a.m.

Joe's Java
Joe's Java is available in the front lobby, and inpatients and their guests may use SJMO's room service.
Hours of Service are Monday - Sunday, 6:30 a.m. - 8:00 p.m.

  • Market Place
    The Market Place provides an affordable, healthy option to eat at St. Joe's. We have featured salads Monday - Friday, along with the guest's ability to 'build your own' salad (we are open on the weekends as well but do not have a salad of the day). Soups and sandwiches are also available for guests to enjoy, with chicken noodle being a fan favorite. The friendly staff is their to help guests build a salad that they will certainly enjoy. We try to provide an experience for our fellow SJMO associates and for guests of the hospital. Our salads are unique in that we build your salad with the toppings of your choice and then we chop the salads with our special hand held choppers so all the delicious ingredients are mixed together for you to enjoy.

  • Convenience Store
    The convenience store at St. Joes is a great place to pick up a snack or needed items to save you time from stopping at the store on your way home. The following are the hours: Monday - Friday, 7:00 a.m. - 7:30 p.m., salads available 10:30 a.m. - 7:00 p.m. Saturday - Sunday, 11:00 a.m. - 7:00 p.m.

Gift shop
The gift shop on the first floor, is open Monday through Saturday, 7:00 a.m. to 7:00 p.m; Sunday 11:00 a.m. - 6:00 p.m.

Money machine
There is an ATM in the gift shop lobby.

Outpatient pharmacy
The outpatient pharmacy is located on the first floor. See the link for more information.

Going home
For planning purposes, patients are generally discharged by noon. Free valet service is provided to those coming to pick up patients being discharged.

A Member of Trinity Health
© 2014 Trinity Health

St. Joseph Mercy Oakland | 44405 Woodward Avenue, Pontiac, Michigan 48341 | 248-858-3000